Refund policy

Returns / Exchanges / Refunds

  • Items MUST be returned to us within 14 days from purchase for an exchange, credit note or a full refund.
  • For all refunds we require proof of purchase (purchase order number and date of purchase).
  • This does not affect your statutory rights.
Returns should be sent to:

The Kikoy Co.
Village Market,
Limuru Road,
Nairobi,
Kenya



Faulty Goods

In the unlikely event of goods being faulty, garments can be exchanged or fully refunded if returned within 14 days. Please contact us on retail@kikoy.com for full details.