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Help & Info


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Buying Info

How to order

On Line:
Making a purchase is simple, browse our ranges and add any items that you wish to buy to your shopping basket. After you have finished your selection click on "checkout" and you will be asked for a few details that we need to be able to complete the order.



Returns / Exchanges / Refunds

  • Items MUST be returned to us within 28 days from purchase for an exchange, credit note or a full refund.
  • For all refunds we require proof of purchase (purchase order number and date of purchase).
  • This does not affect your statutory rights.
Returns should be sent to:

The Kikoy Co UK Ltd
UK Office
Tatu Buildings
Sulby Covert
Welford Road
Sibbertoft
Leicestershire
LE16 9UJ



Faulty Goods

In the unlikely event of goods being faulty, garments can be exchanged or fully refunded if returned within 21 days. Please contact us for full details.


Shipping and Overseas Delivery

Charges are based on a fixed cost per order. All orders pass through customs and are subject to import duties, taxes, and customs processing fees. Recipients are responsible for paying these additional fees. Please contact us for further details.

UK : FREE. Items in stock are received in 2-3 days.

Europe : 4.99 per order : 5-7 days.

Rest of World : 9.99 per order : 7-10 days.


Tax Charges

For orders made from the UK the price that is shown in the cart is inclusive of VAT.

Orders going to international destinations pass through customs and are subject to import duties, taxes, and custom processing fees. A customs invoice will arrive with your parcel or may follow in the mail. Recipients are responsible for paying these additional fees.

Please note: The Kikoy Co. is unable to provide estimates for any customs fees; check with your local customs office for more information.



Credit Card Security

All transactions are processed securely via WorldPay in addition the website is protected by GeoTrust SSL certificates which protects your infomration using 128 bit encryption. Credit card details not held in clear text on any website.


Guarantee

All of our products come with a 14 day no quibble guarantee. Goods maybe returned to us for a full refund (items must be returned in a saleable condition).



Feedback

If you feel you have a complaint then please contact our Customer Services by emailing or by telephoning us on 01858 880888 lines are open 9-5 GMT. Alternatively you can write to us at:

The Kikoy Co UK Ltd
UK Office
Tatu Buildings
Sulby Covert
Welford Road
Sibbertoft
Leicestershire
LE16 9UJ

You will be informed within 3 working days of our reply to your complaint. We will explain what actions we intend to take to resolve your complaint.



Viewing Help

Tips to ensure that you are viewing this website accurately. The reproduction of colours and shades in our online catalogue can vary depending on your monitor settings.

For best results please

Calibrate your monitor by adjusting the brightness control on your monitor so that you can distinguish equally between each shade in the panel above.


Web browser and set-up

We strongly recommend that you upgrade to the latest available version of your browser ie: Internet Explorer, Safari, Chrome.


Your comments

We constantly strive to make your shopping experience at The Kikoy Company as pleasant as possible, but if you think we could improve our website or service in any way - we'd love to hear from you.

 
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